Refund policy

 

Refund Policy

At Origami Pet, customer satisfaction is our priority.

If you receive a defective, damaged, incorrect, or unusable product, please contact us within 14 days of delivery at support@origamipet.com with your order number and clear photos or videos showing the issue.

Once we review and verify the problem, we may issue a full or partial refund to your original payment method.

Please note that we do not offer product repairs or exchanges.

We also do not require customers to return defective products unless specifically requested by our support team.

Refund requests that cannot be verified with sufficient evidence may not be eligible for a refund.

We reserve the right to deny refund requests in cases of misuse, accidental damage caused after delivery, normal wear and tear, or fraudulent claims.

If your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Refund requests submitted more than 14 days after the delivery date will not be eligible for a refund.

For any questions regarding refunds, please contact us at support@origamipet.com